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Documentation Index

Fetch the complete documentation index at: https://docs.mykit.info/llms.txt

Use this file to discover all available pages before exploring further.

Most issues in My Kit have a straightforward fix. Work through the relevant section below, and if you’re still stuck, reach out to support at mykit.info.
Action items on the dashboard Overview page are cleared through the Resolve button — marking a firearm as “cleaned” in the Armory module alone does not automatically dismiss the dashboard action item.How to resolve it:
  1. Go to your Dashboard and locate the action item under the Action Items section.
  2. Click the Resolve button next to the item.
  3. Confirm the resolution when prompted.
The action item will be removed from the list immediately. If the same firearm triggers a new cleaning threshold in a future session, a new action item will appear.
Ammo deductions only happen when you explicitly link an ammo record to a firearm during session entry. If you logged a session without selecting an ammo record for that firearm, the round count in your Ammo Depot will not change.How to fix it:
  1. Open the Range Day session you just logged.
  2. Edit the session and select the correct ammo record for each firearm used.
  3. Enter the round count fired and save.
My Kit will apply the deduction to your Ammo Depot balance at that point. Going forward, always associate an ammo record when logging a session to keep your counts accurate automatically.
Login problems are usually caused by one of three things: an incorrect email address, a wrong password, or a browser session issue.Steps to try:
  1. Double-check that you’re entering the correct email address — the same one you used when signing up.
  2. Verify your password. Passwords are case-sensitive.
  3. If you’ve forgotten your password, click Forgot password? on the login page and follow the reset email instructions.
  4. If the reset email doesn’t arrive within a few minutes, check your spam or junk folder.
  5. Try clearing your browser’s cache and cookies, then attempt to sign in again.
If none of these steps resolve the issue, contact support at mykit.info with the email address associated with your account.
Shares in My Kit are delivered to the recipient’s My Kit inbox, not to their email address. If the recipient is looking for an email notification, they won’t find one — they need to log in to My Kit and check their inbox inside the app.How to check:
  1. Ask the recipient to log in to their My Kit account.
  2. Have them navigate to their Inbox or Notifications area in the dashboard.
  3. The shared item should appear there waiting for them to accept.
If the share still doesn’t appear in their inbox, verify that you sent it to the correct My Kit account email address and try resending.
An item marked as out of service will appear flagged in your inventory lists. This status is set manually and can be updated at any time.How to update the status:
  1. Open the item in its respective module (Armory, Gear Cage, etc.).
  2. Click Edit to open the item editor.
  3. Locate the In Service or Status field and toggle it back to active/in-service.
  4. Save the item.
The item will return to your active inventory immediately. If an item is genuinely out of service (awaiting repair, decommissioned, etc.), leaving it flagged helps keep your active kit counts accurate.
My Kit stores images using time-limited signed URLs. If a signed URL expires during a browser session, the image will stop loading until the URL is refreshed.How to fix it:
  1. Reload the page — a fresh page load generates new signed URLs for all images.
  2. If images still don’t appear after reloading, try a hard refresh (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on macOS).
  3. If the problem persists across multiple reloads, clear your browser cache and reload again.
This is a normal behavior of signed cloud storage URLs and is not a sign that your images have been deleted. Your files are safe in storage; the URL simply needs to be regenerated.